These Terms & Conditions govern your use of PauloBay.co.uk and any services provided by Paulo Bay Wellness (“we”, “us”, “our”). By accessing our website or booking a service, you agree to these terms.
1. About Us
Paulo Bay Wellness provides holistic treatments, wellness sessions, tarot readings, and handmade products. All services are delivered with care, professionalism, and in accordance with UK wellbeing standards.
2. Use of Our Website
By using PauloBay.co.uk, you agree to:
- Use the site for lawful purposes only
- Not attempt to disrupt or compromise the website’s security
- Not copy, reproduce, or distribute any content without permission
Website content is provided for general information and may be updated or changed at any time.
3. Booking & Appointments
When booking a session, you agree to provide accurate information and attend at the scheduled time.
- Cancellations — We kindly ask for reasonable notice if you need to cancel or reschedule. Note: a cancellation fee will be applicable if booking through Fresha
- Late arrivals — Sessions may be shortened to avoid impacting other clients.
- No‑shows — Repeated missed appointments may result in refusal of future bookings.
We reserve the right to decline or reschedule appointments where necessary.
4. Wellness & Treatment Disclaimer
Our holistic treatments and tarot readings are intended to support wellbeing and relaxation. They are not a substitute for medical diagnosis, treatment, or professional mental health care.
By booking a session, you confirm that:
- You are fit to receive treatment
- You will disclose relevant health conditions
- You understand the nature of holistic services
If you are unsure whether a treatment is suitable, please consult a healthcare professional.
5. Products
All handmade candles, wax melts, and wellness products are crafted with care.
By purchasing, you acknowledge that:
- Product descriptions are accurate to the best of our ability
- Handmade variations may occur
- Safety instructions must be followed
We are not responsible for misuse of products once delivered.
6. Payments
Payments for services or products must be made through the approved methods listed on our website.
We reserve the right to update pricing at any time.
7. Refunds
Refunds are considered on a case‑by‑case basis.
- Service refunds — Not typically offered once a session has taken place.
- Product refunds — Available for faulty or damaged items in accordance with UK consumer law.
8. Privacy & Data Protection
Your personal information is handled in accordance with our Privacy Policy.
- How we collect data
- How we use data
- Your rights
We never sell or share your data for unrelated marketing.
9. Liability
Paulo Bay Wellness is not liable for:
- Loss or damage arising from misuse of products
- Failure to disclose relevant health information
- Personal items lost during appointments
- Website downtime or technical issues
Nothing in these terms limits your statutory rights under UK law.
10. Intellectual Property
All content on PauloBay.co.uk, including text, images, branding, and product descriptions, is owned by Paulo Bay Wellness and may not be copied or reproduced without permission.
11. Third‑Party Links
Our website may contain links to external sites. We are not responsible for their content, policies, or practices.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
13. Contact Us
For questions regarding these Terms & Conditions, please contact us using the details provided on PauloBay.co.uk.