This Privacy Policy explains how Paulo Bay Wellness (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit PauloBay.co.uk or use our services.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal details — such as your name, email address, phone number, or information submitted through contact forms or booking enquiries.
Wellness‑related information — any details you voluntarily share regarding your wellbeing needs or treatment preferences.
Technical data — including IP address, browser type, device information, and pages visited.
Cookie data — as outlined in our Cookie Statement.
We only collect information that is necessary to provide our services or improve your experience.
2. How We Use Your Information
Your information may be used for:
Service delivery — responding to enquiries, booking appointments, and providing treatments.
Communication — sending confirmations, updates, or responding to messages.
Website improvement — analysing site performance and user behaviour.
Legal compliance — meeting regulatory or insurance requirements.
We do not sell or share your personal data with third parties for marketing purposes.
3. Legal Basis for Processing
We process your data under the following lawful bases:
Consent — when you submit forms or opt into communications.
Contract — when you book or request services.
Legitimate interests — improving website performance and ensuring security.
Legal obligation — where required by UK law.
4. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. This includes secure systems, restricted access, and encrypted communication where applicable.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.
5. Sharing Your Information
We may share your data with trusted third parties who support our business operations, such as:
- Website hosting providers
- Analytics services
- Payment or booking platforms
These providers are required to keep your information secure and use it only for the purpose of supporting our services.
6. Your Rights
Under UK data protection law, you have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details on our website.
7. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the most recent update clearly shown.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details provided on PauloBay.co.uk.